Refund policy

At BC Jewelry NYC, all our jewelry pieces are personalized and made-to-order, ensuring a unique and special touch for each customer. Due to the custom nature of our products, we do not accept returns or exchanges.

Damages & Issues

We take great care in crafting and packaging your order, but if you receive a defective, damaged, or incorrect item, please contact us immediately at dbcgarcia96@gmail.com with photos of the issue. We will assess the situation and provide a resolution.

Non-Returnable & Non-Refundable Items

Since our jewelry is custom-made, we cannot accept returns, exchanges, or refunds for:

• Personalized jewelry with custom engravings, initials, or names

• Custom-designed pieces made to order

• Sale items or gift cards

European Union 14-Day Cooling-Off Period

As our products are custom-made, they are exempt from the EU’s 14-day cooling-off period and cannot be returned or exchanged.

Refunds

We do not offer refunds unless the item arrives damaged or incorrect. In such cases, please email us at dbcgarcia96@gmail.com within 48 hours of receiving your order, along with clear photos of the issue. Once reviewed, we will provide a suitable resolution.

For any further questions, feel free to reach out to us at dbcgarcia96@gmail.com.